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ISO Beingcert ISO/IEC 20000 Lead Implementer Exam Sample Questions (Q76-Q81):
NEW QUESTION # 76
Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues What is the difference between training and awareness? Refer to scenario 6.
- A. Training helps transfer a message with the intent of informing, whereas awareness helps change the behavior toward the message
- B. Training helps acquire certain skills, whereas awareness develops certain habits and behaviors.
- C. Training helps acquire a skill, whereas awareness helps apply it in practice
Answer: B
Explanation:
According to ISO/IEC 27001, training and awareness are two different but complementary activities that aim to enhance the information security competence and performance of the organization's personnel. Training is the process of providing instruction and guidance to help individuals acquire certain skills, knowledge, or abilities related to information security. Awareness is the process of raising the level of consciousness and understanding of the importance and benefits of information security, and developing certain habits and behaviors that support the information security objectives and requirements.
In scenario 6, Colin is holding a training and awareness session for the personnel of Skyver, which means he is combining both activities to achieve a more effective and comprehensive information security education.
The training part of the session coverstopics such as Skyver's information security policies and procedures, and techniques for mitigating phishing and malware. The awareness part of the session covers topics such as Skyver's information security approaches and challenges, and the benefits of information security for the organization and its customers. The purpose of the session is to help the personnel acquire the necessary skills to perform their information security roles and responsibilities, and to develop the appropriate habits and behaviors to protect the information assets of the organization.
References:
* ISO/IEC 27001:2013, clause 7.2.2: Information security awareness, education and training
* ISO/IEC 27001 Lead Implementer Course, Module 6: Implementing the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 7: Performance evaluation, monitoring and measurement of the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 8: Continual improvement of the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 9: Preparing for the ISMS certification audit
* ISO 27001 Security Awareness Training and Compliance - InfosecTrain1
* ISO/IEC 27001 compliance and cybersecurity awareness training2
* ISO 27001 Free Training | Online Course | British Assessment Bureau
NEW QUESTION # 77
An organization that has an ISMS in place conducts management reviews at planned intervals, but does not retain documented information on the results. Is this in accordance with the requirements of ISO/IEC 27001?
- A. Yes. ISO/IEC 27001 requires organizations to document the results of management reviews only if they are conducted ad hoc
- B. No, ISO/IEC 27001 requires organizations to document the results of management reviews
- C. Yes. ISO/IEC 27001 does not require organizations to document the results of management reviews
Answer: B
Explanation:
According to ISO/IEC 27001:2022, clause 9.3.3, the organization must retain documented information as evidence of the results of management reviews. The results of management reviews must includedecisions and actions related to the ISMS policy, objectives, risks, opportunities, resources, and communication.
Documenting the results of management reviews is important to ensure the accountability, traceability, and effectiveness of the ISMS. It also helps the organization to monitor and measure the performance and improvement of the ISMS, and to demonstrate compliance with the requirements of ISO/IEC 27001:2022.
Therefore, an organization that has an ISMS in place and conducts management reviews at planned intervals, but does not retain documented information on the results, is not in accordance with the requirements of ISO
/IEC 27001. (From the PECB ISO/IEC 27001 Lead Implementer Course Manual, page 107) References:
* PECB ISO/IEC 27001 Lead Implementer Course Manual, page 107
* PECB ISO/IEC 27001 Lead Implementer Info Kit, page 7
* ISO/IEC 27001:2022 (en), Information security, cybersecurity and privacy protection - Information security management systems - Requirements, clause 9.3.3 1
NEW QUESTION # 78
Scenario 7: InfoSec is a multinational corporation headquartered in Boston, MA, which provides professional electronics, gaming, and entertainment services. After facing numerous information security incidents, InfoSec has decided to establish teams and implement measures to prevent potential incidents in the future Emma, Bob. and Anna were hired as the new members of InfoSec's information security team, which consists of a security architecture team, an incident response team (IRT) and a forensics team Emma's job is to create information security plans, policies, protocols, and training to prepare InfoSec to respond to incidents effectively Emma and Bob would be full-time employees of InfoSec, whereas Anna was contracted as an external consultant.
Bob, a network expert, will deploy a screened subnet network architecture This architecture will isolate the demilitarized zone (OMZ) to which hosted public services are attached and InfoSec's publicly accessible resources from their private network Thus, InfoSec will be able to block potential attackers from causing unwanted events inside the company's network. Bob is also responsible for ensuring that a thorough evaluation of the nature of an unexpected event is conducted, including the details on how the event happened and what or whom it might affect.
Anna will create records of the data, reviews, analysis, and reports in order to keep evidence for the purpose of disciplinary and legal action, and use them to prevent future incidents. To do the work accordingly, she should be aware of the company's information security incident management policy beforehand Among others, this policy specifies the type of records to be created, the place where they should be kept, and the format and content that specific record types should have.
Based on this scenario, answer the following question:
Based on his tasks, which team is Bob part of?
- A. Security architecture team
- B. Forensics team
- C. Incident response team
Answer: C
Explanation:
Based on his tasks, Bob is part of the incident response team (IRT) of InfoSec. According to ISO/IEC 27035-
2:2023, the IRT is a team of appropriately skilled and trusted members of an organization that responds to and resolves incidents in a coordinated way1. One of the tasks of the IRT is to conduct an evaluation of the nature of an unexpected event, including the details on how the event happened and what or whom it might affect1.
This is consistent with Bob's responsibility of ensuring that a thorough evaluation of the nature of an unexpected event is conducted. Therefore, Bob belongs to the incident response team.
References:
* ISO/IEC 27035-2:2023 (en), Information technology - Information security incident management - Part 2: Guidelines to plan and prepare for incident response1
* Response to Information Security Incidents | ISMS.online2
NEW QUESTION # 79
Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
Based on the scenario above, answer the following question:
According to scenario 2, Solena decided to issue a press release in which its representatives denied the attack.
What does this situation present?
- A. Lack of transparency toward their users
- B. Lack of availability toward their users
- C. Lack of communication strategies
Answer: A
NEW QUESTION # 80
A company decided to use an algorithm that analyzes various attributes of customer behavior, such as browsing patterns and demographics, and groups customers based on their similar characteristics. This way.
the company will be able to identify frequent buyers and trend-followers, among others. What type of machine learning this the company using?
- A. Decision tree machine learning
- B. Unsupervised machine learning
- C. Supervised machine learning
Answer: B
Explanation:
According to the ISO/IEC 27001 : 2022 Lead Implementer course, one of the objectives of information security incident management is to collect and preserve records that can be used as evidence for disciplinary and legal action, as well as for learning andimprovement purposes1. Therefore, Anna should be aware of the collection and preservation of records when gathering data for the forensics team. She should follow the guidelines and procedures specified in the information security incident management policy of InfoSec, which defines the type, format, content, and location of the records to be created and maintained2. The records should be accurate, complete, consistent, and reliable, and should be protected from unauthorized access, modification, or deletion3.
References: 1: PECB, ISO/IEC 27001 Lead Implementer Course, Module 8: Information Security Incident Management, slide 16 2: PECB, ISO/IEC 27001 Lead Implementer Course, Module 8: Information Security Incident Management, slide 19 3: PECB, ISO/IEC 27001 Lead Implementer Course, Module 8: Information Security Incident Management, slide 20
NEW QUESTION # 81
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